ESET Support tickets
Right now when you need to create a support ticket it ONLY goes to the email address that is on the account for the purchase. That is not practical. For example, when the purchase was made, it was done...
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Hi QuestJohn. Youcan submit a support request form using this link: https://www.eset.com/us/support/contact/s3/?art=soln2993&seg=business#/business-support/other-bu... Opens a new windowJust fill...
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Well I have 2 tickets open now, one 23 hours old and one 21 1/2 hours old and no response on either one yet.1293373 and 1293429
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We have been experiencing higher call volume since our recent release of our new v6 products, so I apologize for the delay. I will have an agent on my team reach out to you within the next 10 minutes.
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Hi Quest John. I wanted to follow up as we attempted to contact you by phone on 3/26to assist you in resolving your issue. Let us know what your daily availability and preferred callback time is and...
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I finally received a call and subsequent email on ticket 1293429 at 5:30 PM 03/26. We were closed and it went to voice mail. The email stated to expedite service use Chat, which I did the next morning....
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